Right of Withdrawal
Right of Withdrawal for Goods and Services
In the case of contracts for the delivery of goods and services, the customer is entitled to the following right of withdrawal:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us (Ayn Company, Hainer Weg 176, 60599 Frankfurt am Main, Phone number: 01737777062, Email address: theayncompany@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication about your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your notification of withdrawal from this contract. We will use the same payment method for this reimbursement that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or you have provided evidence that you have sent back the goods, whichever is earlier.
You must return the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You will only be liable for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to examine the nature, characteristics, and functioning of the goods.
Unless otherwise agreed between Ayn Company and the customer, the right of withdrawal does not apply if the customer acts in the course of their commercial or self-employed professional activity when concluding the relevant contract for the delivery of goods, and also does not apply in the following cases of contracts for the delivery of goods:
Contracts for the delivery of goods that are not pre-made and for which the customer’s individual choice or specification is crucial for their creation, or which are clearly tailored to the customer’s personal needs (§ 312g paragraph 2 sentence 1 no. 1 BGB),
Contracts for the delivery of goods that can quickly spoil or whose expiration date would quickly be exceeded (§ 312g paragraph 2 sentence 1 no. 2 BGB),
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery (§ 312g paragraph 2 sentence 1 no. 3 BGB),
Contracts for the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature,
Contracts for the delivery of alcoholic beverages, the price of which was agreed at the time of the contract, but which cannot be delivered until at least 30 days after the contract was concluded, and the current value of which depends on market fluctuations over which Ayn Company has no control,
Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery (§ 312g paragraph 2 sentence 1 no. 6 BGB),
Contracts for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To: Ayn Company, Hainer Weg 176, 60599 Frankfurt,
Email address: theayncompany@gmail.com:
Hereby, I/we () withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
Ordered on ()/received on ()
Name of the customer:
Address of the customer:
Signature of the customer (only for notification on paper):
Date:
(*) Delete as applicable.
